![]() What I find extremely disappointing is that I only owned this mug for 34 days! Of course, none of the advice was helpful. Thank you for your patience To add additional comments, simply reply to this email.In the meantime, here are some articles that may help. Our team is working diligently to get back to you as quickly as possible. We are currently experiencing a high volume of inquiries and longer reply times. I received one email stating Thank you for reaching out to Ember support! Your request has been received. I have tried to reach out to them several times. There is no chat function and NO PHONE NUMBER. ![]() I have tried to troubleshoot based on the information provided on their website. I bought an Ember Mug from Best Buy and the mug had several issues and it has ultimately stopped functioning. I thought the mug was bad, but customer service just tops it. I didn’t even get 5 months of use from a mug I paid so much for. The mug is $150 dollars which is pricey, but what’s more annoying is that I can’t drink from it, as it’s not healthy and tastes like crap, but I’m also not getting any response from customer service. I even saw another way of contacting them is through a text, but even after 2 times, I did not get a response-except one time to include my email address so they can look up the inquiry which is weird, because I had written that info prior to the text which is required when filling out the info on the text. I have even re done another support/ticket 3 times and nothing. Since then, ( it’s now 5/16/23) I have not gotten an update. I got a response by someone the same day on 5/7/23, to add my shipping address and a pic of the serial number under the cup- which I did within 5 mins of that email. I filled in all the required info and included pics/ receipt of purchase etc as indicated. ![]() I went on their website and noticed there’s a 1 year warranty and a support option. The coating inside has came off, causing this weird taste, not to mention that it’s not healthy to continue to drink from. I then realized that it’s the mug itself. After using it for 3 months, I noticed a strange taste when drinking my coffee, I thought it was my coffee so I made tea and same thing. ![]() I ordered an 10 oz gold ember mug on 12/4/22 from Best Buy. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |